Frequently Asked Questions
Common Questions by Customers…
What is an automotive broker?
An automotive broker is someone who works on your behalf to help you purchase a vehicle. They are like any broker in that they can offer you the best option for your budget and specific needs because they have access to a variety of different vendors.
Can I still buy a car during COVID-19?
RPM OnLine Limited is OPEN for appointments to assist you with your vehicle needs.
RPM OnLine will be providing a contactless New Car Buying Made Easy experience for all new makes and models as well as commercial truck requirements with our contactless new car buying process.
*Start with your online purchase
*Assistance with your vehicle selection
*Customize your lease, finance or cash payments
*Apply for credit
*Documents will be electronically signed in advance of delivery
*Touch-less delivery to your chosen location
*Physical documents will be signed 2 metres apart
*Video tutorial links demonstrating options
*Video testimonial of delivery with happy client.
“Durham Region’s Truck Specialist”
“Saving you time and money”
How does RPM help me in the purchasing process??
We eliminate the entire time consuming, frustrating and overwhelming process of purchasing a new vehicle by taking care of the whole process. Similar to how an insurance broker would help, there is no cost to you except the purchase of the car or truck.
Do I pay you for your services?
No, we invoice the dealer, and we get paid a referral fee by the dealership for our services. There are no hidden costs associated with our services.
Why would the dealer pay you?
Most dealerships have a quota of cars that they need to move by the end of a specific date. Our service is helpful in this way to dealers, and as such, they gladly pay us a referral fee.
Can I trade in a car or leased vehicle?
Yes, you can. We can help you with any questions you may have about trade-ins or leased vehicles.
How do I pay for my car?
We do not accept money from clients to pay for their vehicles, you pay the manufacturer directly. The only money we ever take is a deposit to secure the vehicle which goes directly to the dealership that has the vehicle.
Do you handle all the paperwork?
Yes, we take care of all the paperwork involved in your new car purchase.
What is the turnaround time for getting a new vehicle?
That is dependent on your timeline and also what is available currently in the market.
Do I still get factory incentives if I use your services?
Yes, all factory to dealer incentives, special offers, rebates, employee pricing and cash back programs provided by the manufacturer still apply when you use our services.
Is there still a warranty on my vehicle if I go through your company?
Yes, just like buying a vehicle through a dealership you are covered by the same warranties offered.
Do you offer fleet services?
Yes, we can help you with all your fleet and commercial vehicle needs as well.
Can you help me find a used vehicle?
We do not purchase used vehicles on your behalf; we only offer new vehicle services.
Are there specialty cars or trucks that you can purchase easier or faster than I can?
Since we have relationships with dealerships throughout Ontario, we can facilitate purchases faster than someone who walks into a dealership for the first time. We also locate and secure vehicles (sometimes able to purchase cars) for people that are not easy to get.